Resources - Australian Nursing And Training Services
This section contains items that will assist students during their study with Australian Nursing And Training Services, including a copy of the Student Handbook. The information contained here is designed to inform students and give them every opportunity to understand the learning journey they are starting, the industry and sector they will be working in and the Vocational Education and Training (VET) structure and pathways.
Once students complete their training we would appreciate if you could complete the Learner Questionnaire as this will help us improve our service to those who come after you. Congratulations for taking the step to study and best wishes from the ANTS team with your learning and career.
complaints and appeals policy and procedure
Welcome to Australian Nursing And Training Services (ANTS). We are pleased to offer you to study with us.
Australian Nursing And Training Services recognises the need for students, staff, other clients or third parties, to have confidence that the Registered Training Organisation (RTO) has Policy and Procedures in place for dealing with complaints and has an accompanying Appeals process. The parties mentioned should also be confident Australian Nursing And Training Services will deal with grievances in a fair and equitable manner based on procedures that are appropriate, accessible and easily understood. Australian Nursing And Training Services will assure procedures of natural justice are considered.
complaint or appeal
A complaint would generally be directed at the general performance of Australian Nursing And Training Services, its staff, including anybody providing services on behalf of Australian Nursing And Training Services, in the delivery of our services.
In the first instance complaints or appeals should be discussed informally with the staff or trainers involved or where it concerns staff, between the staff member (s) involved and a relevant manager. Where possible disputes are managed and resolved informally.